We believe that the quality of our product determines our success in business. We select our manufactures and suppliers very carefully. All of our products go through strict testing in order to meet quality and ISO standards.

To receive a copy of ISO Certificate & Report of our manufacturing plant please kindly contact us.

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Should there be need for replacement please follow these easy steps below to receive replacement or refund.

All questions regarding low quality or defective merchandise should be handled directly through our RMA department.

Defective or poor quality items.
When requesting RMA, please give your name, date of order and email address. Also, specify nature of the problem.

Wrong items ordered.
In order to exchange cartridges ordered, they must be in sealed, like new condition.
Specify: Name, Date of Order, e-mail address, items needed. You may only exchange your cartridges for items of same or greater value.

Wrong cartridges shipped.
Please notify us of error immediately. We will ask you to ship back items received. We will also credit/refund you for return shipping cost up to $3.95.
Please specify: Name, Date of Order, e-mail address, items ordered, nature of problem.

We are not responsible for lost items, so when requested to ship back please use Priority Mail with Confirmation. If the error is on our side we will credit/refund shipping costs.

Should you have any problem or question, never hesitate to contact us. We will work with you on best solution possible. We care about our clients and often stretch policies to fit their needs.

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